When manually adding a Support Ticket it is recommended to complete as much information about the ticket as possible. The reason being, an email is sent to the Assigned To contact upon the first save of the ticket.
Title: this is a required field and should be a short description of the problem.
Organization Name
Contact Name:
Assigned To
Product Name
Priority
Status
Type of Issue
Category
Date Logged
Description
Customer Name: this field is populated when the ticket was created through Floating Feedback.
Customer Email: this field is populated when the ticket was created through Floating Feedback.